COMPLAINTS AND DISPUTE RESOLUTION PROCEDURE
RadioPro Rights Management Limited operates as a Collective Management Organisation (CMO) and manages copyright and rights related to copyright on behalf of Rightsholders in the music sector. RadioPro Rights Management Limited accepts composers, lyricists, performers, producers, publishers, and music ensembles from around the world, as long as they are not represented by any other CMO (the RadioPro Rights Management Limited Terms of Membership apply).
RadioPro Rights Management Limited undertakes to deal with different types of complaints, implementing per-determined Dispute Resolution Mechanisms. The complaint handling and dispute resolution procedures we follow, are in accordance with Regulations 31 and 32 of the European Union (Collective Rights Management) (Directive 2014/26/EU) Regulations 2016 (S.I. No. 156/2016):
“Complaints procedure
31. (1) A collective management organisation shall make available to—
(a) its members,
(b) rightholders who have a direct legal relationship by law or by way of assignment, licence or any other contractual arrangement with the collective management organisation but are not members of it, and
(c) collective management organisations on whose behalf it manages rights under a representation agreement,
effective and timely procedures for dealing with complaints, particularly in relation to authorisation to manage rights and termination or withdrawal of rights, membership terms, the collection of amounts due to rightholders, deductions and distributions.
(2) A collective management organisation shall respond in writing to complaints by its members or by a collective management organisation on whose behalf it manages rights under a representation agreement.
(3) Where a collective management organisation rejects a complaint, it shall give reasons.
(4) Nothing in this Regulation limits the ability of any person to bring or defend proceedings in any court.
Alternative dispute resolution procedures
32. (1) A collective management organisation to which Part 3 applies and which grants, or offers to grant, multi-territorial licences for online rights in musical works shall ensure that disputes to which this Regulation applies can be submitted to an independent and impartial alternative dispute resolution procedure.
(2) This Regulation applies to—
(a) disputes with an actual or potential online service provider regarding the application of Regulation 14, 23, 24 or 25,
(b) disputes with one or more rightholders regarding the application of Regulation 23, 24, 25, 26, 27, 28 or 29, and
(c) disputes with another collective management organisation regarding the application of Regulation 23, 24, 25, 26, 27 or 28.
(3) Nothing in this Regulation limits the ability of any person to bring or defend proceedings in any court.
All interested parties are welcome to submit their complaints, using our contact form. The resolution procedure will take place according to our policies, in order to solve the dispute in a time efficient and amicable way.
RadioPro Rights Management Limited – Complaints and Dispute Resolution Procedure